SHIPPING AND PAYMENT
SHIPPING PROCESSING TIMES
All orders are processed within 2 working days (excluding weekends and public holidays) after receipt of payment or order placement. Please note that processing times may take longer than usual for large quantities. If there are any other delays, we will inform you separately by email.
SHIPPING METHOD AND DELIVERY TIME
DHL parcel (up to 74.99 € purchase value): 1 to 2 working days | 4.95 €
DHL parcel (from 75.00 € purchase value): 1 to 2 working days | 0.00 €
COST
Shipping costs are free for all orders over €74.99. For orders under €75.00, standard shipping costs are €4.95 (including VAT).
SHIPPING RESTRICTIONS
We do not ship to PO boxes or packing stations.
We only ship within Germany and not internationally.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the DHL website.
DAMAGED OR LOST ITEMS
If you receive a damaged item or your order is lost in transit, please contact us and we will work with you to resolve the issue as quickly as possible, including a refund or replacement.
ACCEPTED PAYMENT OPTIONS
- Prepayment by bank transfer
We are working on additional payment options and will add them as soon as we find a suitable gateway.
MORE PAYMENT DETAILS
If you pay by credit card, your credit card account will be debited when the contract is concluded.
If you have any questions, you will find our contact details in the imprint.